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Packages are dispatched the same day for any order placed before 12:00.

Shipments and Returns

The expedition:

Orders are shipped the same day if passed and paid online before 12h (except Saturdays, Sundays and public holidays).

The duration of delivery is generally 48 hours for France from 3 to 8 days for Europe and 5 to 10 days for the rest of the world and Dom Tom.

Payment by transfer: The deadlines explained above are valid from the reception of your payment on our account.


The different modes of delivery


For France

Colissimo domicile - Without signature: delivery time between 24 and 48h.

Delivery colissimo home without signature is by mail directly to you. There is no constraint on the size of packages.

If the package goes into your mailbox, it will be deposited directly in it.

If the parcel does not fit, you must be present at the delivery. If you are not there when the factor passes, a notice will be placed in your mailbox with indications.

The postman usually returns a second time the next day and, if there is still nobody, the parcel will be deposited at the post office closest to you. You will receive a notice of passage with explanations and you will have 15 days to pick up the package with an ID.

A confirmation email will be sent with the tracking number.

Colissimo home - With signature: delivery time between 24 and 48h.

Delivery colissimo home with signature is by mail directly to your home. There is no constraint for the size of the packages, you will have to be present during the delivery. If you are not there when the factor passes, a notice will be placed in your mailbox with indications.

The postman usually returns a second time the next day and, if there is still nobody, the parcel will be deposited at the post office closest to you. You will receive a notice of passage with explanations and you will have 15 days to pick up the package with an ID.

A confirmation email will be sent with the tracking number.

 

For DOM TOM

Colissimo domicile - Without signature: delivery time between 5 to 10 days.

Delivery colissimo home without signature is by mail directly to you. There is no constraint on the size of packages.

If the package goes into your mailbox, it will be deposited directly in it.

If the parcel does not fit, you must be present at the delivery. If you are not there when the factor passes, a notice will be placed in your mailbox with indications.

The postman usually returns a second time the next day and, if there is still nobody, the parcel will be deposited at the post office closest to you. You will receive a notice of passage with explanations and you will have 15 days to pick up the package with an ID.

A confirmation email will be sent with the tracking number.

Colissimo domicile - With signature: delivery time between 5 to 10 days.

Delivery colissimo home with signature is by mail directly to your home. There is no constraint for the size of the packages, you will have to be present during the delivery. If you are not there when the factor passes, a notice will be placed in your mailbox with indications.

The postman usually returns a second time the next day and, if there is still nobody, the parcel will be deposited at the post office closest to you. You will receive a notice of passage with explanations and you will have 15 days to pick up the package with an ID.

A confirmation email will be sent with the tracking number.


For Europe

Colissimo Europe: delivery times between 3 to 8 days depending on your location.

Delivery in colissimo Europe with signature is done by the postal service specific to your country directly to you. There is no constraint for the size of the packages, you will have to be present during the delivery. If you are not there when the factor passes, a notice will be placed in your mailbox with indications.

A confirmation email will be sent with the tracking number.


For the rest of the world

EMS World: delivery times between 6 to 10 days depending on your location.

The delivery in EMS World with signature is done by the postal service specific to your country directly to you. There is no constraint for the size of the packages, you will have to be present during the delivery. If you are not there when the factor passes, a notice will be placed in your mailbox with indications.
A confirmation email will be sent with the tracking number.